The Gymlib Pro subscription is a commitment-free monthly subscription.
Each month, payment will be taken on the subscription due date by tacit agreement. Payment will only be accepted by bank card.*
For example, if you signed up on 21st September, payment will be taken on the 21st of each month for as long as you remain a subscriber.
* Payment is taken on a monthly basis. It is not possible to pay for several months at once. We do not accept dynamic cryptogram cards, sports coupons or gift vouchers.
Where can I find my renewal date?
You can find your renewal date in your personal area on the app.
Where can I find my bills?
You can find your bills in your personal area on the app, under the ‘Bills’ tab.
How can I update my bank details?
You can update your bank details directly via your personal area on the app:
- Click on ‘Payment method’;
- Click on ‘Modify’;
- Enter your new card details.
Frequently asked questions:
1- Why isn’t my updated bank card working?
Your bank card probably hasn’t been activated. To resolve this, withdraw money from a cashpoint or make a purchase before using the app. If you are still unable to pay, please contact your bank.
2- Why have I received an email asking me to update my bank details?
Your bank card is no longer valid (it may have expired or been cancelled, etc.). As a result, your subscription has been frozen until a valid payment method is provided. You have 4 days to do this before the subscription is automatically cancelled. If the subscription is cancelled, just resume it. To find out more, please read our article: I want to resume my subscription.
No refund of the subscription fee for the current month will be possible, even if the subscription has not been used, unless proof of a health problem is provided.